Individually made

Individually made

Terms & Conditions

Title does not transfer to you until payment in full has been made.

Products are generally made to order. If you state a size or measurement for manufacture and you afterwards discover the item ordered does not fit, even though it was manufactured correctly to agreed specifications, and want to change it, we may be able to arrange to take it back to alter the fitting for you but you would need to discuss this with us first so as to ascertain if it is possible within any time constraints and according to the design of the product - we will help if we can; however we will not refund any item simply because you supplied measurements that turn out to be wrong for you and/or were given incorrectly, despite us correctly sending you the item according to the measurements you ordered or you have simply changed your mind. Custom made items must have payment together with the signed order form before manufacture proceeds. Offers and prices quoted are given in GB Pounds Sterling and are subject to change by us without notice, and we reserve the right to decline any order without having to provide reason.

Our liability is limited in all respects to the price paid. We shall under no circumstances be liable for any indirect or consequential loss howsoever caused. We will not be liable in any circumstances for any loss of profit, business, opportunity, goodwill, reputation, revenue or savings you expect to make or wasted expenditure. Nor will you hold us liable for damages which may or may not have been foreseeable at the time you entered into any contract. In any dispute we are governed by the Laws of England and Wales.

Returns

If for any reason you wish to return an item please first tell us you are returning, and the reason, and obtain a returns number; postage will be for you to pay when you post and you are advised to obtain adequate proof of posting, insurance against loss in the post and you are further advised to send by signed-for delivery.

For all Ready Made garments:

You may return goods that are NOT custom made within 14 days of delivery for a full refund of the item price paid or an exchange.

All returned items must be in their original condition and include all packaging and labels attached to garment.

Any item that has been worn (other than trying on for size when you receive the item) and/or is not in its original condition, has marks or is damaged will not be accepted.
When trying an item on for the first time ensure you wear a pair of Pants/Knickers underneath otherwise this will invalidate the returns policy for health and hygiene reasons, and item will not be expected back for a refund under any circumstances.

Faulty goods may be returned at any time up to 30 days from the date of purchase and thereafter at the discretion of Shivvadale.

A repair service for items which suffer minor damage in service up to 3 months old may be possible, but reserve the right to make a charge, particularly for extensive repairs. Repairs after 3 months will be at the discretion of Shivvadale.

Shivvadale abides by UK Distance Selling regulations.

Stock items ordered online may be returned up to 14 days after the date of receipt as long as they have not been worn, washed, or in any way altered from their original condition. This does not affect a customer's statutory rights or the right to return faulty goods.

Any custom made garments are strictly non-returnable unless faulty. No refunds can be given once production has commenced. Faulty goods may be returned at any time up to 30 days from the date of purchase and thereafter at the discretion of Shivvadale. A repair service for items which suffer minor damage in service up to 3 months old may be possible, but reserve the right to make a charge, particularly for extensive repairs. Repairs after 3 months will be at the discretion of Shivvadale.

Payments
Online payments are made via PayPal. You do not need to have an account with them to pay. Items will be shipped to the registered PayPal address.

We are also happy to accept payments by bank transfer.

Coupon Codes
If you have been given a Shivvadale discount voucher or coupon code this can be used at the checkout, after logging into your account, when paying for a product. The code must be valid for the date when you make the payment. Only one code is allowed per transaction. You may not reuse the same code for more than one transaction.

StoreYa
If you are accessing our web site through the StoreYa feature on FaceBook or another social media or online platform, then you must agree to StoreYa's Terms and conditions of use which can be found at http://www.StoreYa.com and your use of our site shall signify your agreement to be bound by StoreYa's terms of service.

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